The Company has provided for four tier Grievance Redressal Mechanism to resolve any of its customers’ query / grievance.
The customer may register his/her query / complaint to the Company which shall be addressed to the Grievance Redressal Officer in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as follows:
Name of the Grievance Redressal Officer: Mr. Varghese P K (Head - Customer Support)
Address of Corporate Office: Melker Finance and Leasing Pvt Ltd, 12/343/2 First Floor - Chin Thom Bldg, Marar Road, Thrissur, Kerala - 680 001.
Tel/Mob: +91 859 001 6719
E-mail id: am.thrissur@melker.in
If the complaint is not resolved within 7 days, the customer shall escalate his/her complaint to the Head Sales of the Company Mr. Rajesh Balamohan at his following
Call on: +91 799 458 8113
E-mail id: head.sales@melker.in
If the complaint is not resolved within 14 days, the customer shall escalate his/her complaint to the Chief Executive Officer of the Company Mr. Francis Kurian at his following
Call on: +91 799 458 8112
E-mail id: ceo@melker.in
If the complaint is not resolved within 30 days, the customer shall escalate his/her complaint to the Managing Director of the Company Mr. Ranganathan Sreenivasan at his following
Call on: +91 9995218510
E-mail id: md@melker.in