GRIEVANCE REDRESSAL MECHANISM

The Company has provided for three tier Grievance Redressal Mechanism to resolve any of its customers’ query / grievance.


Level 1:

The customer may register his/her query/ complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as follows:

Name of the Grievance Redressal Officer: Mr. Dhaneesh M R


Address: Melker Finance and Leasing Pvt Ltd, Door 15, Bldg. 17, Sindhu Apartments, 1st Street Cenotaph Road, Teynampet, Chennai - 600018

Mob: +91 96053 87134

Tel: 0487 2425111

E-mail ID: cs.melkerfinance@gmail.com


Level 2:

If the complaint is not resolved within 15 days, the customer shall complaint to the CMD of the Company at his following e-mail ID: melkerfinance@gmail.com.


Level 3:

If the complaint / dispute is not redressed within a period of one month from date of its receipt, the customer may appeal to: Deputy General Manager


Department of Non-Banking Supervision,
Reserve Bank of India,
Rajaji Salai, Chennai, Tamil Nadu- 600001

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