The Company has provided for four tier Grievance Redressal Mechanism to resolve any of its customers’ query / grievance.

Level 1:

The customer may register his/her query / complaint to the Company which shall be addressed to the Grievance Redressal Officer in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as follows:

Name of the Grievance Redressal Officer: Mrs. Christi Jaibin (Human Resource Manager)

Address of Corporate Office: Melker Finance and Leasing Pvt Ltd, 12/343/2 First Floor - Chin Thom Bldg, Marar Road, Thrissur, Kerala - 680 001.

Tel/Mob: +91 9207760762

E-mail id: hr@melker.in

Level 2:

If the complaint is not resolved within 7 days, the customer shall escalate his/her complaint to the Operations Manager of the Company at his following
E-mail id: operations.mgr@melker.in
Call on: +91 8590600390

Level 3:

If the complaint is not resolved within 7 days, the customer shall escalate his/her complaint to the Vice President of the Company Mr. Sujith V Nair at his following
E-mail id: sujithvnair@melker.in
Call on: +91 8589003360

Level 4:

If the complaint is not resolved within 7 days, the customer shall escalate his/her complaint to the Managing Director of the Company Mr. Ranganathan Sreenivasan at his following
E-mail id: md@melker.in
Call on: +91 9995218510