GRIEVANCE REDRESSAL MECHANISM

The Company has provided for four tier Grievance Redressal Mechanism to resolve any of its customers’ query / grievance.


Level 1:

The customer may register his/her query / complaint to the Company which shall be addressed to the Grievance Redressal Officer in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as follows:


Name of the Grievance Redressal Officer: Mrs. Christi Jaibin (HRM)


Address of Corporate Office: Melker Finance and Leasing Pvt Ltd, 12/343/2 First Floor - Chin Thom Bldg, Marar Road, Thrissur, Kerala - 680 001.

Tel/Mob: +91 9207760762

E-mail id: hr@melker.in


Level 2:

If the complaint is not resolved within 7 days, the customer shall escalate his/her complaint to the COO of the Company Mr. Jerald Varghese at his following
E-mail id: coo.jerald@melker.in
Call on: +91 9995488877


Level 3:

If the complaint is not resolved within 7 days, the customer shall escalate his/her complaint to the MD of the Company Mr. Ranganathan Sreenivasanat his following
E-mail id: md@melker.in
Call on: +91 9995218510

Level 3:

If the complaint / dispute is not redressed within 15 days from date of its receipt, the customer may appeal to:
Deputy General Manager

Department of Non-Banking Supervision,
Reserve Bank of India,
Rajaji Salai, Chennai, Tamil Nadu - 600 001.

E-mail: dnbschennai@rbi.org.in
Tel: 044 2536 1631

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